Refund & Return Policy

Physical products

You have 30 days from the day your order is delivered to request a return on an in-stock product. To be eligible, the item must be unused, uninstalled, in the same condition you received it, in its original packaging, and accompanied by proof of purchase.

To start a return, email support@boredmodder.com or message me on Instagram before sending anything back. Once your return is approved, I’ll email you a prepaid return shipping label along with instructions on where to send it. Items sent back without an approved return won’t be accepted.

Once I’ve received and inspected the returned item, I’ll refund your original payment method. Refunds are issued promptly on my end, but your bank or card provider may take a few extra days to post it.

Damaged, defective, or wrong item

Please inspect your order as soon as it arrives. If anything is defective, damaged in transit, or you received the wrong item, contact me right away with photos and I’ll make it right — repair, replacement, or refund, whichever fits best. When the problem is on my end, I cover the return shipping.

Mail-in repair & mod services

Service work is a little different from buying a product:

• You can cancel before I begin the work for a refund, minus any bench/diagnostic fee already incurred.
• Once work has begun, service charges are non-refundable — parts and labor have been committed at that point.
• If I determine I can’t complete the requested work, I’ll refund the service charge (less any bench/diagnostic fee) and return your item.
• Custom mod work is non-refundable once it has started, since it can’t be undone or resold.
• If a repair I performed fails on arrival back to you due to my workmanship, I’ll re-do that work at no charge — just reach out.

Custom & modded units

Custom-ordered and modded-to-order systems are built specifically for you, so they are not eligible for return. That said, if a custom or modded unit arrives dead on arrival within 30 days, I’ll repair it at no cost. This does not cover damage from drops, spills, or other misuse after it reaches you.

Non-returnable items

A few things can’t be returned:

• Custom-ordered or modded-to-order units (see above)
• Parts or consumables that have been installed or opened
• Gift cards
• Clearance or sale items

If you’re not sure whether your item qualifies, just ask before sending it back.

Exchanges

The fastest way to get a different item is to return the original (following the steps above) and place a new order for the one you want. That keeps things clear and gets your replacement moving without waiting on the return to clear.

Questions?

Reach out any time at support@boredmodder.com or on Instagram @boredmodder. If your question is about an existing order, you can also check its status on the Track Order page.